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Frequent Ask Questions
(FAQs)

About Emma’s Recipes™

  • All Emma’s Recipes™  pet food products manufactured in EmmaKitchen™  located in Klang, Malaysia. We are pet lovers and visionary to become one of the biggest pet food manufacturer in Malaysia. Malaysia Boleh!
  • Our EmmaKitchen™ is focusing on safe and transparent concept, allow customer to witness the whole pet food manufacture production process. Due to the COVID-19, we doesn’t allow walk-in, all by appointment basis only.
  • Yes! You may try our 1 month package! Go to (Product Page) to purchase your first order with us!
  • As we are focusing on Manufacturer to Customer (M to C) business model, all our Emma’s Recipes™ products are only available to purchase on our website www.emmarecipes.com. With our packages, you can either select a 3-months, 6-month or 12-months plans for your fur babies. We will deliver to your doorstep every month. Hassle-Free! Find out more about our product, click here: Product Page
  • If your fur babies dislike any of our products, you can send your request at order@emmarecipes.comand request full refund in cash for any purchase made within the past 30 days*.
  • You get what you paid for. In Emma’s Recipes™ , we are focusing on direct from Manufacturer to Customer (M to C), we cut out unnecessary costs such as middlemen and retails to offer price primarily based on the true cost and quality of the product itself. In Emma’s Recipes™ , we want our customers focus on paying on the quality with fresh and nutritious ingredients not just for the brands.
  • Currently we cover any location within Klang Valley only. Will open to more locations soon! Check our updates from Facebook or Instagram.

Ingredients

  • Coconut oil are one of the popular supplements for humans. It have the benefits to treat skin conditions in humans, boosting the immune system and more. Some of the holistic veterinarians believe that lauric acid in coconut oil are beneficial to have shiny skin and coat for pets. Also some vet believe Medium Chain Triglycerides (MCTs) in coconut oil can help digestive problem as well as improve brain energy and mental function for older pets. And you know Coconuts likely were first cultivated on islands in Southeast Asia – Malaysia!
  • The two main ingredients in fish oil are eicosapentoaenoic (EPA) and docosahexaenoic (DHA) fatty acids. It can help allergic cats with dry or flaky skin to reduce their itchiness by decreasing their body’s production of inflammation. Not only that, fish oil can also help to protects heart, slow down the progression of kidney disease and also aids arthritic joints. Fish oil is one of the most popular dietary supplements purchased by pet owners for their pets.
  • All our premium and local source ingredients found in Emma’s Recipes™ pet food products are from our reputable suppliers, with most of the ingredients are from local, only some of the products to be found in other countries. All Ingredients are prepared and manufactured in EmmaKitchen™ Malaysia. The manufacturing process are transparent with Open-Kitchen concept to ensure our manufacturing process are up to high quality standard.
  • Please refer to the table below to check on your cat’s weight and their activity levels.
  • Fish Meal is mostly from marine fish, such as Mackerel or Salmon Meal.It is naturally rich source of amino acids and Omega 3 fatty acid, which support healthy skin and shiny coat.
  • Yes! It is definitely safe for pets. Hydrolyzed Soy protein is a High-quality small molecular size protein from soy that are highly functional with dense source of balanced protein and amino acids. Provide rapid dispersibility and excellent suspension.
  • It does! From our years experiences, pets especially cats are tend to like the donut shape kibble, that can let them chew and as well do teeth cleaning to prevent plaque formation.
  • Halal certification which it is specifically to describe the food or goods that can be consumed or used by Muslim. Pure or Suci certification is done to indicate non-human products (pet food or livestock feed). We can guarantee all our Emma’s Recipes™ products and the whole manufacturing process are all pork free. To ensures the identity of our production is Pure or Suci, we are in the applying progress of getting certified by SUCI/ Tahir/ Pure Certification.
  • Ocean Fish, Tuna Fish, Poultry Meal, Coconut oil,  Fish Oil, Hydrolysis Soybean, Canola meal, and Yucca, Corn Flour, Cassava flour, Mineral premix OMNR, Sodium Sulphate, Choline chloride, DL-Methionine, Calcium Propionate FCC, Antioxidant BMOX 421, Yucca extract, Citric Acid.

Pet Food Packages

  • It’s pretty simple. Go to our Product Page, select how many kg and choose between 3-month, 6-month or 12-month package, and after that, make purchase via bank transfer (CIMB: WOWHOO SDN BHD 8010744072), next, update your delivery information, and we will prepared and deliver to your doorstep monthly. Hassle-Free!
  • Our monthly delivery schedule is on the 20th of every month. And any update on order, such as change of address, pause delivery, or anything that related to order and delivery needs to be informed before the 10th of the month (11th last month – 9th this month)
  • We will send you email 14 days in advance before we start baking, and if you would like pause your pet food delivery, just login to your account and press the button pause/stop the subscription, and if you would like to continue subscriptions, press the month you want to resume, and we will get notify and prepare for your next order.
  • We will send you email 14 days in advance before we start baking, and if you would like to update us about your delivery details, please update us asap and best 14 days before we start baking to avoid possible delay of deliveries. We just don’t want that to happen to you.

Emma’s Partner™ Program

  • To become Emma’s Partner™, you need to sign up any of our Pet Food Packages, 3-months, 6-month or 12-month Pet Food Packages. With Emma’s Partner™ account, you can start your Referral Business and Start Earning.
  • If you would like to know more about our business plan, please talk to any of our agents.

News & Updates

  • COVID-19 (also referred to as coronavirus) had impact our world. We are closely monitoring on the rapid changing of the Malaysia situation and responding on the new information. It is our promise to prioritize the safety and well-being of all our employee, customers and partners. 

    Our Pet Food production will operate as usual on schedule as we will take extra steps to monitor and ensure all our employees health conditions. And all walk-in are not available at the moment, by appointment basis only. We urge customers to make appointment with us in advance via Whatsapp before visiting our EmmaKitchen™ manufacturer site. We will use Facebook and Whatsapp as our preferred customer service platform on social media.

If you have more questions,
Please feel free to Ask Us!